June 09, 2010

Summer Accent Reduction Workshops In Miami

Reduce Your Accent This Summer!

Heavy accents, slurred speech or talking too fast can cause listeners to become prejudiced. It's not just your speech; it's the listeners’ ears. So if you speak with an accent, you have to speak clearer and better. You have to articulate. You can learn techniques to correct your errors and change your speech habits, so people can become more interested in what you are saying instead of how you are saying it.

English classes are not enough! Speech and Accent Classes help you to SPEAK English better! You will get an assessment on your problems sounds, and learn techniques to change your speech. Also great for people with regional American accents!

Small Classes this summer at FIU by accent reduction expert:
Saturday Classes: June 19, July 17 and August 14 (1-5 p.m.)
Friday Classes: July 23 (Morning or afternoon)

Location: Kovens Conference Center FIU North Campus 3000 NE 151st St. North Miami

YOU WILL LEARN: -
The 4 things you can do NOW to improve your accent
-Assess your problem sounds
-Hear your mistakes, learn techniques to correct them
-Improve pronunciation of consonants & vowels
-Improve articulation in English
-Improve vocal variety, stress syllables
-How to stretch out your vowels so people understand you

Benefits:
-Be better at job interviews and presentations
-Be more confident and credible in person or on the phone
-Get rid of the stress and anxiety of Speaking English

To Register:
Call Accent Reduction Miami at 305 395-5253
or e-mail lisa@accentreductionmiami.com

Cost: $169.99 for 1 class
$458.99 for 3 Classes

Lisa Jeffery, MBA, MA is an accent reduction expert. She teaches Advanced Business English at FIU International MBA program; and Speech, Voice & Articulation at Barry University. Lisa is an executive coach in public speaking skills and accent reduction for Fortune 500 companies and her major client groups inclued financial advisors, lawyers, actors, authors, entrepreneurs and executives.

Website: http://www.accentreductionmiami.com/.
Blog: http://www.accentreductionmiami.blogspot.com/
Meetup Group: www.meetup.com/accentreductionmiami

Register now for Accent Reduction workshops this summer
at FIU Kovens Conference Center.
Email: lisa@accentreductionmiami.com
or Call 305 395-5253.

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August 10, 2008

Professor Lisa Jeffery’s All Time Favorite Book List

If you've taken my classes or my workshops, you can tell that I'm an avid reader, and have gotten a great wealth from books, some have changed my life! I believe that there is only one thing that can truly change a person -- education.

A number of my students recently asked me if would write it all down for them and give them my all-time favorite reading list. Now, I'm constantly updating this list, but here it is....

My Favorite Books About Self Improvement, Communication and Life:

How to Win Friends and Influence People By Dale Carnegie
(One of the greatest books I’ve ever read.)

The Power of Positive Thinking By Norman Vincent Peale

The Gentle Art of Verbal Self Defense By Suzette Haden Elgin

All I Need To Know I Learned in Kindergarten By Robert Fulgum

Strategy of the Dolphin: Scoring a Win in a Chaotic World by Dudley Lynch, Paul Kordis

Mind, Fantasy and Healing By Alice H. Epstein
(This is the most amazing book on healing I’ve ever read.)

Creative Visualization:
Use the Power of Your Imagination to Create What you Want in Your Life
by Shakti Gawain

Silva Mind Control Methodby Jose Silva

Be Careful What You Pray For… You Just Might Get it By Larry Dossey, M.D.
(Also wrote Healing Words, a best seller)

Aging with Grace: What the Nun Study Teaches Us About Leading Longer, Healthier, and More Meaningful Lives by David Snowdon
(This book is full of extrardinary research about the brain, discovered from the nuns who donated their brains to science. They were living to be 105. Why?)

You Can Heal Your Lifeby Louise L. Hay

The Elegant Universe by Brian Greene

A Brief History of Time by Stephen Hawkings

Books on Science, Physics and Math

The Feynman Lectures on Physics (3 vols.) (CD) Richard P. Feynman
(I’m fascinated by the poetry of physics. This is on CD, I listened to it in my car. Feynman was a genius and an extraordinary teacher. His recorded lectures have become a classic.)

Five Equations That Changed the World: The Power and Poetry of Mathematics
by Michael Guillen
(A unique, fascinating book that taught me a lot about a subject I absolutely hated in school. Now that I've read it, I can see why it was picked Best Book of the Year by Publisher's Weekly. If You buy one book about mathematics and mathematicians in your lifetime, this should be it! It could change your world too.)

The Golden Ratio: The Story of Phi, the World's Most Astonishing Number
by Mario Livio
(You will be surprised how the Golden Ratio shows up in everything in your life!)

Fun Books, Absolutely Essential:
St. Francis Preaches to the Birds by Peter Schumann
(I love St. Francis and his story. This is a simple book with beautiful woodblock illustrations. Kids might love it, but if you know the story of St. Francis, it’s very moving. I love reading it.)

Balcony People by Joyce Landorf Heatherley
(A short, simple book that will change your life. Balcony people are people who cheer you on from the balcony, always supporting you. Basement people are the people who drag you down. This book will change your life and show you how important it is to be a balcony person, and have balcony people in your life.)

10 Fun Things to Do Before You Die
by 'Nun' other Than Karol A. Jackowski

(This book changed my life. I love it.)

The Tao of Pooh
(Whenever I’m stressed, I read this book, and it dissolves the stress. I keep it beside my bed and sometimes carry it with me to stressful events. Pooh is the perfect example of the Tao… go with the flow.)

Novels -Books that Made an Impact on My Life

Zorba The Greek By Nikos Kazantzakis
(Zorba is larger than life, one of the greatest characters in literature. Everyone should know Zorba. He and can teach us all about life.)

A Fine and Private Place By Peter S. Beagle
(Such an unusual book, unforgettable.)

The Alchemist By Paulo Coelho
(A great story, legend, about finding what you are looking for)SidharthaBy Herman Hesse(A great book for young people about finding your way)

Jonathon Livingston Seagull and
Illusions – The Adventures of a Reluctant MessiahThe Bridge Across Forever
By Richard Bach

East of Eden, The Grapes of Wrath, The Pearl, By John Steinbeck
Cannery Row and its sequel Sweet Thursday by John SteinbecK (Nobody can write like Steinbeck!)

To Kill a Mockingbird by Harper Lee

The Tales of Eva Luna By Isabel Allende
(I love this book and this author. She is such a wonderful storyteller, and I love how she can weave tales.)

The Consolation of Philosophy by Alan De Botom

Sophie's World: A Novel about the History of Philosophy by Jostein Gaarder

The Great Santini by Pat Conroy

Out of Africa by Isak Dinesen (Karen Blixen)
(Oh! Karen Blixen wrote this book disguised as a man, because she knew at the time they wouldn’t publish a book from a woman. An extraordinary story about life, and extraordinary writer. I’ve read it twice -- or three times? I would read it again!)

My Favorite Biographies
I love reading biographies, they give me insights about history, places and life.

Report to Greco By Nikos Kazantzakis

Long Walk to Freedom, The Autobiography of Nelson Mandela
(I believe that Nelson Mandela is the wisest man alive in our lifetime, and everyone can benefit from hearing his words, his courage, his determination and cool, calm journey to the truth.)

Chanel: A Woman of Her Own by Axel Madsen
(I have gotten so much inspiration from Coco Chanel, her determination, her grace, her sense of fun, and immeasurable class.)

Classics
Books that Should be Required Reading for Everyone

Metamorphisis by Franz Kafka
(This is a weird one, but reading it changed me – it created the strongest image of any book I ever read, and never ever forgot it. It has to do with the way people treat you based on how you feel about yourself. It is symbolic of the treatment of the Jews in WWII.)

Gaia By JE Lovelock
(This is a famous book by the man who created the “Gaia” theory -- that the earth is alive. Many books have been written on the subject since then.)

The Velveteen Rabbit By Margery Williams

Don Quixoteby Miguel de Cervantes
A world panel of writers chose Don Quixote, the tale of hopeless quest, as the best book in history.

The Iliad and the Odyssey by Homer (translated by Robert Fitzgerald)
(All of our books, movies, plays all come from the Odyssey!)

Greek Myths by Robert Graves

Zen and the Art of Motorcycle Maintenance: An Inquiry in Valuesby Robert Pirsig

Heart of Darkness by Joseph Conrad, 1902
(Real adventure, a psychological as well as a physical experience. No story ever told relates the spiritual perils that man encounters in the wilderness half as well as Heart of Darkness.)

Alice's Adventures in WonderlandBy Lewis Carroll, 1865

On the Importance of Play…
I believe that play is absolutely essential to our lives. We have to play everyday, it balances out or lives, sparks our creativity and is vital to happiness.

The Pleasure Connection – How Endorphins Affect Our Health and Happiness by Deva and James Beck (both R.N.s)

Deep Play By Diane Ackerman

Living A Beautiful Life By Alexandra Stoddard
(This book teaches you how NOT to live a mundane life. It changed the way I lived in my home.)

For a Different Outlook

Love By Leo Buscaglia

Only Love is Real – The True Story of Soul Mates Reunited By Brian Weiss, M.D.A

Still, Small Voice – A Psychic’s Guide to Awakening Intuition by Echo Bodine

Unseen Influences By Dick Sutphen

The Secret Science Behind Miracles by Max Freedom Long.
This book explains “Huna” and the understanding of ancient Hawaiian Shamans. It teaches you a lot about the power of thought.

Animal-Speak: The Spiritual & Magical Powers of Creatures Great & Small by Ted Andrews

Inspirational Books
Books that have an impact on your life:

The Man Who Planted Trees By Jean Giono
This book is a legend in France and has been translated into English. It’s based on a true story of a simple man in France that changed the world. It’s one of those stories that gives you hope and summarizes the best in our species.

The Little Prince by Antoine de Saint-Exupéry
(Few stories are as widely read and as universally cherished by children and adults alike as The Little Prince. The Little Prince asks questions we wouldn’t dare ask, and it teaches us about life. I read it again and again, and always get something new.)


Dancing Naked in the Mind Field by (Nobel Laureate) Kary Mullis

Michelangelo and the Pope's Ceiling by Ross King

Books on Anthropology and Mankind

Lucy: The Beginnings of HumankindDonald Johanson & Maitland Edey
(Everyone should know who Lucy is… an unbelievable discovery in Antropology… we are all descendents of Lucy.)

Coming of Age in Samoa By Margaret Mead
(This book has taught us more about human behavior than any book. Margaret Mead was brilliant.)

Poetry
Carl Sandburg
Langston Hughes
Lawrence Ferlinghetti
Edna St. Vincent Millay
Fredrico Garcia Lorca (Spanish)
Pablo Neruda
Tennyson
T.S. Elliott
Marina Tsvetaeva (Russian)
Wallace Stevens
Shel Silverstein (great for adults and kids)
Chinese Poet Huang O, 16th Century Ming Dynasty
Sapho

Special Poems...
The Autopsy, by Odysseus Elytis
Ithaca, and Waiting for the Barbarians by Cavafy
Letters to a Young Poet Rainer Maria Rilke

Children’s’ Book (but not really)
The Giving Tree By Shel Silverstein
Where the Sidewalk Ends by Shel Silverstein
Green Eggs and HamThe Cat in the Hat (I love Thing 1 and Thing 2!)
Horton Hears a Who by Dr Seuss
Winnie the PoohReturn to Pooh Corner by A.A. Milne
The Little Soul and the Sun: A Children's Parable Adapted from Conversations With God by Neale Donald Walsch

September 19, 2006

Hooray for Dylan!

Hooray for Bob Dylan! Homer would nod with approval, T.S. Elliot would cackle with delight, and Abraham Lincoln would grin and say bravo! I myself was delighted when I was driving in my car and heard the news story about some blogger who discovered that Bob Dylan used the lines of the civil war poet Henry Timrod, the poet laureate of the Confederacy in his new album. "Oh, this is wonderful, this is perfect," I yelled at oncoming traffic... Whaooooooo! In keeping with my series on "Steal like Crazy until you Make Yourself Up", thanks Bob!

Bob Dylan has only done what every great speaker, great poet, and great songwriter has been doing for centuries, for millennia. I don't like that they are calling it 'borrowing' though. Motoko Rich of The New York Times called Dylan a magpie... now that's more like it!


"In Mr. Dylan's case, critics and fans have long described the songwriter's magpie tendencies, looking upon that as a manifestation of his genius, not unlike other great writers and poets like T. S. Eliot or James Joyce who have referenced past works."
T.S. Elliot said that ""Immature poets imitate; mature poets steal; bad poets deface what they take, and good poets make it into something better, or at least something different."

Homer himself said that "Poetic License" which we now call "Artistic License" is being able to take what you want for your yarns, speeches and songs. I have a license, Abraham Lincoln and Winston Churchill had one, and now Dylan does too! And in doing so, not only do we enjoy his songs, but we learned about about an obscure poet who was lost in American History!

This is why I always say to my clients and students: read, read, read, watch, study great speakers, find sparkling words, copy their STYLE! Then.... play like you are them! Chances are, the style of the speaker you like is the same style you have deep in your psyche. Until you become a pro at it, this is the best way to "make yourself up."

Anyway, the words Dylan used from Timrod were fantastic: “More frailer than the flowers, these precious hours,” How magic is that? Heck, Dr. Martin Luther King stole words from Lincoln, who stole words from the Bible!

"The opening words that resonated to the ear were about cadence as well as content. He began with two rhyming words: four score. This set in motion a symphony of melodious sounds. The Hebrew cadence, rendered in Elizabethan English, would have been stated slowly by Lincoln: “Four . . . score.”

The biblical ring of his opening words was rooted in lines from Psalm 90: The days of our years are threescore years and ten; And if by reason of strength they be fourscore years."

So there you have it. I'll have more on "Steal Like Crazy Until You Make Yourself Up" later as I become a magpie myself and look for more goodies to "steal." (And Homer nods....)

Timrod and Dylan

September 08, 2006

Steal Like Crazy Until You Make Yourself Up!

The Constantly Reappearing "Stolen" Techniques of the Great Speakers

I have a fun assignment in my public speaking class. We study the greatest speeches ever made. My stack of these speeches is now a mile high, because I’m very greedy and love finding new speeches. A funny thing happens as we start to study the great techniques of the masters: the same techniques pop up over and over again. They all copy each other! For example, Abraham Lincoln’s message in the Gettysburg Address was the same message in the funeral oration at the ancient Greek leader, Pericles's funeral during the Peloponnesian War as described by Thucydides!

So after great delight in studying these speeches, I came up with a brilliant stolen idea: “Steal like crazy until you make yourself up!” (I’m talking techniques, not plagerism!) So here are some of the techniques that appear again and again in speeches. You too can steal these ideas. They turn a speech into magic!


Techniques to Copy from the Great Speakers:

  1. Use parallel sentences: Start your sentences (or paragraphs) the same way.
  2. Us vs. them (one or the other) (polarizing)
  3. The Seesaw Effect (ask not what… but what)
  4. Metaphors (highly successful!)
  5. The List (the Homeric List – Homer first made use of the list. It’s powerful!)
  6. Repetition, repetition, repetition
  7. Play on words -- Using unusual words in different contexts
  8. Opposites - contrast
  9. Comparison
  10. Pushing the boundaries, risk
  11. Use word pictures (trickling down our economy) (twilight struggle)
  12. Use what I call “sparkling” words.
  13. Story telling, and parables
  14. Weaving a (metaphor) theme….. throughout the speech
  15. Tapping into a shared myth
  16. Shock
  17. Irony
  18. A new twist to an old theme
  19. The use of asking questions (and sometimes answering them.)
  20. Evoke the senses
  21. Create a sense of community
  22. Conversational style
  23. Alliteration
  24. Ask Questions instead of statements (and repeat them throughout the speech.)

New Workshop!

Blooming Where You Are Planted
--Coping With Relocations Abroad

Description:
Relocating to a new country can be stressful, confusing and frustrating. It can affect your work and your relationships with co-workers and family members. Fortunately, there are proven methods of reducing culture shock that can help you adjust and flourish. Understanding host nations and cultural differences can lead to new experiences that minimize stress and provide a fresh outlook. This course features a role-playing exercise that actually puts participants in culture shock. After understanding the feelings and stresses, the facilitator provides methods to prevent mistakes based on our own cultural blinders. Participants gain an understanding of cultural differences and ways to adjust. It can be developed for country-specific programs or an overview program for all personnel and their families preparing to relocate abroad. This program was first offered to State Department and military families relocating in Europe.


Content:

  1. “Never Eat Chinese Food In Rome” Rules To Make You Happy In A New Place
  2. Host Nation Sensitivities And Understanding
  3. How To Fight Culture Shock
  4. The Six Stages Of Culture Shock
  5. Cultural Markers That Predict Behavior
  6. The World Of Nonverbal Communication
  7. Dealing With Hidden Stressors And Finding Ways To Blossom
  8. “I don’t Want to Go Home!” Minimizing “Return Culture Shock”
  9. ‘Third Culture People’ And Why They are ‘Agents Of Change”

Format:
Half Day or Full Day Workshops. Programs can be designed for ongoing classes.

Instructor: Lisa Jeffery, MA, MBA
Lisa Jeffery is a motivational speaker, consultant and trainer; and an adjunct professor at Barry University. She has a Master of Arts in Communication and a MBA from the International University of Monaco. She has a diverse background with 21 years international experience -- living working, and teaching in nine countries: the United States, Italy, Greece, France, Monaco, South Africa, Nigeria, Jamaica and the Bahamas. Her clients include NBC, Ritz Carlton Hotels, BusinessWire international sales teams, Diageo, Inc., Miami-Dade County, the Palm Beach Human Resources Council, and the U.S. Air Force. She is a member of the Florida Speakers Association and the National Speakers Association.

Contact:
LC Jeffery Communications, Miami, Florida 305 479-8337 or lcjeffery@yahoo.com

We offer a guarantee of satisfaction on all of our training programs!

September 07, 2006

The Abilene Paradox...

That's why we ended up in a mess!

Here’s a funny form of miscommunication that often happens in organizations, teams, families and even couples! (You have probably experienced it before, but didn’t know what to call it!)

It’s called the “Abilene Paradox”

Management guru Jerry B. Harvey observed the paradox in his book "The Abilene Paradox and other Meditations on Management." ISBN 0-7879-0277-2

Here’s the story of why it got that silly name:

It’s hot summer afternoon in Coleman Texas. A newly-wed couple and the bride’s parents are playing cards next to the fan and sipping ice-cold lemonade on the porch. The new father-in-law thinks the kids might get bored and suggests an adventure to Abilene for lunch, although he’s totally happy to stay next to the fan. Everybody else (who is also happy to stay home next to the fan) thinks the father wants to go, and they are eager to please him, so they all agree it would be a good idea too, including Mom, who really hates going to Abilene.

So they jump into the old station wagon with no air-conditioning and suffer the 53-mile drive to Abilene in the scorching Texas summer heat. They’re soaked and grumpy when they get there, and the food is awful. Mom gets sick. Then they have to pile back in the hot car and take the 53-mile miserable drive back home. Finally, back on the porch, sipping their lemonade, they discover that not a single one of them actually wanted to go to Abilene in the first place, they just agreed because they thought everyone else wanted to go, and it was dad's idea and they didn't want to disappoint him! That’s the Abilene Paradox!


When the Abilene Paradox happens, millions of dollars can be wasted in an organization, families can break into arguments, and couples can split up! Everyone is angry!

The Abilene Paradox is a paradox in which the limits of a particular situation force a group of people to act in a way that is directly the opposite of their actual preferences. In an Abilene Paradox, people take actions in contradiction to what they really want, therefore they defeat the very purposes of what they try to accomplish.

The Abilene Paradox is not a symptom of not being able to manage conflict, but it is a symptom of not being able to manage agreement. In groups, people are afraid to communicate what they really feel or want, and often agree with the CEO or a strong member of the group, in fear of disagreeing. The results can be disastrous.

Groups that suffer from the Abilene Paradox display a number of characteristics:

* They agree individually in private about the nature of the situation or the problem facing the organization
* They agree individually in private about the steps that need to be taken to cope with the problem
*
They fail to accurately communicate their desires and beliefs to one another
*
Failing to communicate, as a group, they make decisions that make them take actions counterproductive for their actual intention
*
As a result, they become frustrated
*
The cycle of inability to manage agreement will repeat itself if not dealt with accurately through communication

The Abilene Paradox theory is often used to help explain extremely poor business decisions, especially notions of the superiority of "rule by committee" or “group think”.

Does your organization, board or family suffer from the Abilene Paradox?

How can we fix this communication problem? The first thing you can do as a CEO is to encourage and reward staff members to speak up -- courageously and honestly for the welfare of the organization, family or team. If you are a CEO, have you created an environment where your employees fear disagreeing with you? How can you encourage your
staff members or employees to communicate courageously and honestly? If you are a staff member or employee, you can take steps to learn how to communicate courageously and honestly.

For both these things to happen, an organization needs to create an atmosphere that encourages rather than discourages opinions and disagreements. Disagreements are healthy for the end result.

But they can be difficult because of a phenomenon called the “The Spiral of Silence” a phemonen observed by communication expert Elizabeth Noelle-Neumann.

Noelle-Neumann illustrates the interactive relationship between our own opinion and a perceived public opinion. The spiral of silence process is driven by a fear of isolation, which overrides the worth of our own judgment and triggers us to permanently scan our environment for clues of opinion and go with the flow. This happens even when we feel something is wrong!
(Noelle-Neumann, E. (1974). The Spiral of Silence: A Theory of Public Opinion. Journal of Communication, 24 (2), 43-51.)

So practice communicating with courage, and reward courage in your organization. When you communicate with courage, you become brave enough to say what you really feel. It’s as simple as that! Be a "Nelson Mandela" or a "Rosa Parks". Now that's progress!

September 04, 2006

Elegance in Communication

Be An Elegant Communicator
by Lisa Jeffery

Elegance in communication is like Dress for Success only it goes deeper than the clothes. Elegant communication involves every part of your being: your actions, your speech, your non-verbal communication, your choice of words, and your character. Elegant communication involves your mannerisms, your manner of speaking and basically, your manners - to yourself and others
- at all times, especially in a crisis. Elegance involves having grace under pressure.

Both men and women can be elegant communicators. John F. Kennedy was an elegant communicator, so was Abraham Lincoln, especially in his debates with Douglas -- when as an unknown, he won the nation's heart. Nobel Peace Prize laureate Aung San Suu-Kyi of Burma was one of the most elegant communicators of all times. In a violent pro-democracy protest, she could silence a crowd using only her eyes and immense dignity. And Nelson Mandela's elegance and grace under extreme pressure and hardship helped change the world in the 20th century.

Many of the most elegant communicators of all times were not born with their skills, but worked very hard to acquire them. Grace Kelly was so ashamed of her harsh Philadelphia accent that she asked her father at 18 for a tape recorder and worked hours listening to her voice and correcting inflections with great discipline. Later, as a successful actress and Princess in Monaco, this discipline and determination made a monumental difference in her communication to the people of the Monaco, Europe, the world and helped her serve as an elegant ambassador of the American culture and people.

The ancient Greek orator Demosthenes, was the classic example of someone who worked very hard to become an elegant communicator. He was born with a serious speech impediment, and people jeered at his stammering in his first public assembly. To learn to speak distinctly, he talked with pebbles in his mouth and recited verses while running uphill. (Not only did it force him to improve his speaking abilities, but also it got him in great physical shape (another aspect of being elegant.) To strengthen his voice, he spoke on the seashore over the roar of the waves. His discipline and determination helped him become one of the greatest orators of Ancient Greece.

You can learn the skills you need to become an elegant communicator. I call them the "Elegant Dozen" -- guidelines you can follow that can change your life.

How can you become an elegant communicator?
There are 12 crucial ingredients for elegance:


1. Honesty - Practice rigorous honesty in everything you do, all your transactions, all relationships
2. Confidence - Develop confidence, and exude it, without arrogance, help others to be confident.
3. Flexibility Adjust and adapt quickly to unexpected changes. Life is "Plan B" -- be adaptable to changes.
4. Passion Exude passion in everything you do. Feel passion. Do things you are passionate about, and do them often!
5. Practice - Practice hard, for long periods of time until you are tired, and practice often.
6. Praise - Be enormously encouraging to yourself and to others. Give Praise showers.
7. Play - Yes, play. If you want to be elegant, learn how to play. Play creates balance in our lives and allows us to be more creative and productive when we work.
8. Posture -- When you have good posture, your performance improves. Don't let yourself be lazy. Posture yourself as a person with good character and UNRELENTINGLY stay there, matter what the circumstance!
9. Physical fitness Strive to be fit, it gives you confidence and keeps you at your best.
10. Be Interesting - Learn, have a varied life, read, go to workshops, study, have hobbies, have adventures!
11. Be interested Have and show interest in others, ask questions often. Ask questions always!
12. Discipline Be highly disciplined, find ways to bring discipline into your life. Have focus and use discipline to keep your focus. Have Goals, every day, every month, every year!

December 13, 2005

Fun Facts About Public Speaking

So, you see, even the greatest problems can be overcome!

…Marilyn Monroe spoke in a breathy and alluring voice not to sound sexy, but to avoid stuttering.

...Winston Churchill, thought to be one of the best orators of his time, memorized every speech backwards and forwards ahead of time to hide his stutter.

... Grace Kelly was so ashamed of her harsh Philadelphia accent that she asked her father at 18 for a tape recorder and worked hours listening to her voice and correcting inflections with great discipline.

...The ancient Greek orator Demosthenes, was born with a serious speech impediment, talked with pebbles in his mouth and recited verses while running uphill. To strengthen his voice, he spoke on the seashore over the roar of the waves. His discipline and determination helped him become one of the greatest orators of Ancient Greece.

November 22, 2005

Albert Einstein


"We have to do the best we can. This is our sacred human responsibility."
-- Albert Einstein

November 08, 2005

Accent Reduction Training

Do you find yourself remaining silent when you would like to talk? Are you self-conscious about your accent? Would you like to find a way to be taken more seriously when you speak? If you do, accent reduction training is for you.

In each language, we make different sounds, we have different stress patterns, rhythm, and intonation patterns. We actually move our tongue, our teeth and our jaw differently! Learning how to make these sounds correctly is a separate process from learning grammar and vocabulary. Actresses and actors regularly practice this technique, and any accent can be completely changed. Accent Reduction training is designed to help non-native English speakers learn how to make the sounds correctly and improve their accent. It is also good for English speakers who would like to get rid of a dialect or speak with authority and elegance.

Here's what you can master in the one day workshop

· Identify your own trouble sounds, and how to improve them
· Identify the unique stress and intonation patterns in English
· Learn to hear the differences between subtle English sounds
· Exercise and practice the new sounds
· Incorporate the new sounds into your everyday speech

You can attend the regularly scheduled courses or Barry University Adult and Continuing Education can arrange a special training for your company. I also offer private coaching in public speaking, accent reduction and confidence building. Clients include Miami-Dade County, The Jewish Federation, many CEOs, politicians and social activists.

September 06, 2005

What The Hurricanes in Florida Taught Me About the Four "Rs" of Problem Solving

The Hurricanes we've recently had in Florida prevented me from updating my blog in a while. Numerous power outages, scuttling to safety, living without electricity, a computer, an air conditioner has been very trying on us in Florida and the Caribbean in the last month. So, along with Charlie, Francis, and Ivan, we've all found ourselves having an entirely new set of problems to solve. This reminds me of one of my favorite lists I learned long ago -- "The Four Rs of Problem Solving."

I've had to apply this numerous times in the last month, as I work out dealing with this new set of problems. So here they are. Remember, they don't just apply to hurricane problems, but all problems in our lives and communication.

The Four Rs of Problem Solving

1. Reframe
2. Reconsider
3. Reposition
4. Reaffirm
does this work? Let's take Hurricane Francis as an example. I found myself stressed as I had to board up my house, and prepare to be locked in for four days (possibly without ele It wasn't going to be comfortable. I kept thinking about all the things I was going to be without. To reframe the problem, I looked at it from another perspective. "This will give me a chance to enjoy candlelight! I have plenty of time for napping! I can read that book I bought last spring! As I reframe and think about the things I will be gaining instead of losing, the problem looks different. Then I reconsider the problem. "Well, that's not so bad. I can keep in touch with people far away, as they are all calling to see how I am! I can have time to rest and get caught up!" Then I reposition my view of the problem. The stress starts to melt. "This hurricane business might actually be kind of nice! And finally, when the wind starts to hit outside and I start to feel stress again, I just reaffirm my position.

You can use the Four Rs for any problem. Try it! By just going through these simple steps, you can find you are able to make problems manageable, and even solve problems if you look at them in a different light.

August 15, 2005

Sedulous

Sedulous:
Diligent in application or pursuit; constant, steady, and persevering in business, or in endeavors to effect an object; steadily industrious; assiduous; as, the sedulous bee.


I often find words that are treasures. Here's a word, a perfect word that is a great help for achieving discipline... One of my "12 Crucial Ingredients for Elegance".

Whether you are working to improve your business, your relationships, or yourself -- this word is a gem!

You have to chew on this word for a while and think about what it means to never give up in your pursuits of excellence.

July 15, 2005

Sophocles On Good Communication

My favorite quotes from one of my favorite old Greeks

It is terrible to speak well and be wrong.
Sophocles

Look and you will find it - what is unsought will go undetected.
Sophocles

Much wisdom often goes with fewest words.
Sophocles

July 14, 2005

NEW Workshop!


Develop Confidence and Self Esteem

  • Learn the how to develop self-confidence
  • How to build a positive self-image
  • Learn the importance of perception, and exercises to know yourself
  • Learn about things that raise and lower your self esteem
  • Understand your own identity and how others perceive you
  • Improve your decision-making skills
  • Learn how to cope with the fear of failure
  • Learn the Art of Taking Risks
  • Learn the impact of negative communication and how to turn negative talk into positive action!

For Information on how to bring this workshop to your organization, contact LC Jeffery Communication at lcjeffery@yahoo.com, or call 305 893-5539.

July 13, 2005

Basics of Public Speaking and Communication Skills

Training Designed Exclusively for Miami Dade County Employees

July 29, Aug 12,15, 2005
9AM-4PM each day (18 hours)

  • A three-day program appropriate for the novice as well as experienced public speaker
  • Learn techniques to harness anxiety
  • Learn how to take an "audience-centered" approach for better results
  • Learn skills of organizing a good presentation
  • Polish your delivery skills -- Omit little quirks and bad habbits
  • Learn how to develop your own style
  • Practice your speaking skills

For more information on the Barry University Communication Skills Certificate Program and Public Speaking training for Miami Dade County employees, go to: http://www.miamidade.gov/emprel/public_speaking.asp

March 04, 2005

Communicating Well Takes Practice

Learn how to listen and you will prosper—
even from those who talk badly.

Plutarch

(Plutarch served as one of the two priests at the temple of Apollo at Delphi)

Communicating well takes practice. Even the greatest communicators of all times knew they had to work at their skill. The good news is that good communication skills can be learned. By practicing, you can change the way you communicate with others, and this can change your life.

Imagine your next board meeting, or staff meeting. John walks in and tells us that in a dream last night, he understood the meaning of life. The meaning of Life! Yes, the reason why we are here. He announces that he would like to tell us. So we all say by all means, please, this is something we all want to know. He comes to the front of the room and begins to tell us in great detail all the answers we are searching for… the meaning of life! Something the philosophers for centuries have been trying to figure out!

There’s only one problem. He tells us in Swahili. How many of you speak Swahili? So what do we hear? A bunch of clicking noises and sounds, that’s what we hear. Even though John’s knowledge, discourse and content were excellent, we understood absolutely nothing. Therefore, communication has not taken place, despite John’s efforts and knowledge.

This is extreme, but you have probably seen doctors, and lawyers and sales people make this mistake, each one thinking they are great communicators. Once a very bright and brilliant doctor explained something to me and all I could say was “I’m dazzled!” But I hadn’t understood a word he said.

How can we learn to be better communicators? The first rule is to remember that communication takes place at the receiver. Ask yourself, how can I, as the sender, learn to encode my messages so the receiver will understand? If you have not encoded your message in a way the receiver understands, no matter how eloquent and impressive you are, communication has not taken place -- it’s all been a waste of wind.

Management Expert Peter Drucker said that unless there is someone who hears and understands… the so-called communicator has emitted only noise -- like the doctor I mentioned who dazzled me with sparkling medical terms was not communicating. A sales manager making a presentation to a client, a computer programmer explaining a new program to a co-worker, a supervisor to an employee can make the same mistake. Doctors, sales people, and managers, (and people who understand the meaning of life) can be trained to take an audience-centered approach. But you have to learn… it’s not about you, it’s about your audience, whatever level of sophistication they have.

Secondly, in receiving information, ask yourself, how can I become a better listener? Stephen Covey identifies listening as one of the “Seven habits of highly effective people.” Tom Peters, in his book in search of Excellence that listening is one of the keys to effective leadership. Learning how to listen will change your life. I’ve always been surprised that they don’t teach listening in school, like they teach reading and speech. We spend most of our time listening!

You will listen to a billion words each year. But your average attention span while listening to someone talking is eight seconds. After each eight seconds, you will tune out, unless you can actively get your mind back. Why?

Because most people talk at rate of 125 words per minute. However your mind has the ability to process 700 to 1000 words per minute! Your mind works faster than the speaker can speak. So what does your mind do the rest of time? It’ plays, during its mental spare time! Your mind wanders. Your mind is like a drunken monkey -- it leaps from one thing to another. You can learn that the monkey is not in control -- you are.

Stay tuned for more on Listening Skills!

August 08, 2004

You CAN Learn to Be Charismatic!

Suzette Haden Elgin, in her book, The Gentle Art of Verbal Self Defense, discusses the ability of “Being Charismatic” in your communication. Charisma, she says, “is a mysterious, irresistible, almost magical ability to make others believe you and want to do anything you ask of them.”

There is a library of research that indicates that logic is almost useless as a way of convincing people of anything. You could use the power of force (hold a gun to them or threaten to fire them) but that is not charisma. The difference between coercion and charisma is that you want to believe the charismatic individual and you want to do anything he or she asks of you, and you don’t care at al about other factors. Many people have made great speeches, but when John F. Kennedy made a speech, everybody said, “Let’s march!” That’s charisma.

Whatever the scientific definition of charisma is, it is a matter of perception. It must be seen, heard and felt.

The question is, can you be taught to bring about that perception of charisma in people listening to you?

Elgin believes you can. So do I. It’s a matter of learning techniques in your communication skills and practicing those techniques.

Of course it helps if you are born beautiful or physically attractive, but if you are not absolutely gorgeous, don’t worry! The single most important factor, the one thing that genuinely matters is how hard you are willing to work at it.

Elgin offers some techniques in learning to be charismatic that can be learned at the beginner’s level and will give you a good return on your investment of effort. Some of these are pretty amazing -- you will be shocked!

Four Skills in Being Charismatic:
1. Matching Sensory Mode
2. Parallelism
3. The Unifying Metaphor
4. Culturally Loaded Vocabulary

1. Matching Sensory Mode
The first thing you need to do is notice the difference in people’s language patterns. People have their own preferences for the use of one kind of sensory information over the other, and they make their preference clear in language. For example, there are sight, hearing, touch, smell and taste people. Let me explain:

Sight -- “I see what you mean. I see your point. That looks very clear. That looks good to me.”
Hearing -- “I hear what you are saying. That sounds fine to me.”
Touch -- “This just doesn’t feel right. I can’t put my finger on it. It feels okay to me.”
Smell -- “This is fishy to me. The whole thing smells rotten. I’ll sniff around and find out.”
Taste -- “The whole thing leaves a bad taste in my mouth. This makes me sick.”

Now you might be a sight person, and your employee is a hearing person. If you don’t match the sensory mode of the person you are talking with, the communication will not be as effective.

For example:
X: "That’s my proposal. I’d like to know if it’s clear and if you see any problems."
Y: "No, it really looks good to me."
(Sensory modes match)
Compare:
X: "That’s my proposal. I’d like to know if it’s clear and if you see any problems."
Y: "No, it really sounds fine to me."
(Sensory modes don’t match.)

Although both mean the same, in one example the sensory modes match and the other they don’t. This is not trivial, especially in a confrontational atmosphere. With minimum effort, your communication will improve drastically if you match the sensory modes. People will feel more understood and more pleased with your communication skills. Now this is not the cure for every problem, however, sensory mode matching is a powerful way to reduce potential conflict. It makes your listener feel you are on the same wavelength, that you are empathetic and understanding, and a pleasure to talk to. Learning to this quickly and naturally requires practice -- an “effort” investment. You first need to be aware of your own mode and then practice identifying others’. Then practice matching them.

2. Parallelism
Charismatic speech is always balanced speech. The balance makes it easy to listen to, and easy to remember. It makes following the speaker something you can do without effort, because you quickly catch on the patter and know what to expect. It’s simply comforting! The easiest way to work towards balance is that whenever you speak of more than one of anything; use the same language for each item. Elgin gives a perfect example:

“I have a goal that will not be ignored. I have a plan that must not be forgotten. I have a vision that cannot be denied.”

Now compare this with….

“I have a goal that will not be ignored. The plan that I’ve worked out is note that everybody must remember. And my vision, now -- let them try to deny me that!”

See the difference? The one that is more effective and more charismatic is the first one. By the second sentence the listener knows what to expect and relaxes. So long as the pattern is maintained, the perception of the speaker as charismatic will be maintained also -- and content has little to do with it!

This is not just for public speaking! This principle can be maintained in ordinary everyday conversation, in your writing, and even your emails! If you want to hear the finest example in parallelism, listen to or read JFK’s inaugural address and take it apart, one sentence at a time, noting the parallel structure it contains.

3. The Unifying Metaphor
If you have a complex message, and especially that might have opposition to it, you need one of two things. First, either you have superior force (the gun, the raise, the promotion, etc.) or secondly, a unifying metaphor to be used as a peg to hang the plan on, one that people can relate to. Good communicators, advertising agencies, PR firms, always rely on the second. The unifying metaphor is essential to charismatic speech.

For example, Elgin states the most popular great American Unifying metaphor is the “Western Frontier.” It’s used over and over again and it never fails…. The Marlboro Man, the frontier spirit in space, Alaska -- the Last Frontier. It creates acceptance because we all can relate to it. When John F. Kennedy organized the language of his presidency around the New Frontier, he knew this, and the effect was predictable. We all loved it!

Elgin says that even if your plan is nothing more complex than getting fifteen people to the same picnic on time, the unifying metaphor is the handiest and most charismatic way of doing it!

When you think of a good unifying metaphor, or when a commercial, an advertisement, or a speech makes you think of one write it down, you may be able to use it later. What are unifying metaphors you can use in your organization?

One note of caution: when you use a metaphor, watch out for presuppositions that hadn’t occurred to you and wont help. For example the “Clean Indoor Air Campaign” in California in 1976, the proposal to end smoking in public was shot down, although the polls seemed to show the people were for it. The problem was that the unifying metaphor wasn’t working and people chose the Marlboro man metaphor!

4. Culturally Loaded Vocabulary
The last of the charisma producers! Certain words and phrases are heavily loaded - either positively or negatively within the cultural group that uses them. This is called culturally biased language. They can be very powerful - both negatively or positively. If you want to be perceived as charismatic, know the culturally loaded vocabulary of the person(s) you are talking to, and whether they are positive or negative. “Trigger words” are negative words or phrases that set off a negative reation.

You need to be careful with ethnic terms, curses, endearments, and current media clichés. Groups that are familiar to you are easy; it’s the groups that you’re not familiar with that can cause a challenge. Always do some advance research, preferably by discussing the matter with someone who is native to that group. This is a tricky area, but the basics should be clear. Avoid negatively loaded words. If you’re not sure of a word, leave it out of your speech entirely. If you are certain that a particular word has a positive value as culturally loaded vocabulary, use it if you can, this will set up a feeling that you are someone trustworthy.

Example: “You see, we come on time because we’re Anglo, and they’re not.”
Better: “Different groups of people have different ways of looking at time. I think that’s the root of the difficulty.”

Now, a final note about being charismatic -- it takes practice! But it can be fun. Use these techniques to begin and you’ll see the perception people have of you will begin to change. You ‘effort investment’ will be worth it!

References:
Elgin, Suzette Haden, 1993. The Gentle Art of Verbal Self Defense. New York: Barnes & Noble Books. ISBN: 0-88029-030-7


July 28, 2004

Why We Are Afraid to Speak Up

The “Spiral of Silence”
(Public Opinion Theory By Elizabeth Noelle-Newman)

 
A few days ago, I wrote an article about the Abilene Paradox, how a group can end up doing precisely what they are opposed to because everyone was afraid to speak up.

To prevent this from happening, CEOs and managers need to encourage an atmosphere where it is okay to speak up against the predominating opinion.  This can prevent the Abilene Paradox from taking an organization down the wrong path. 

 However, this is not an easy task, I mentioned, because of another well-known phenomenon called the “Spiral of Silence.”

Elizabeth Noelle-Neumann studied our interdependent, crowded, and information-saturated society and used extensive research to develop the “Spiral of Silence” theory of public opinion, a theory that explains the public opinion process, beginning from an individual level.

Although her theory is directed towards society and public opinion, I like to apply this theory to the corporate world and group communication.  I have seen this in action in corporations, families, the classroom, clubs, and even relationships. 

The most shocking discovery that Noelle-Neumann found was that people fear isolating themselves from society or their group, and this fear overrides everything else.
She believes that: “ To the individual, not isolating himself is often more important than his own judgment.”  EVEN if he or she believes something is wrong.

This means that voicing an opposition opinion, or acting in public accordingly, incurs the danger of isolation.   So this often keeps dissenting individuals quiet, even tolerating things in which they are opposed.  When I teach this in my workshops, I always add that this explains why so many people tolerated the civil rights inequalities in the 1950s, Apartheid in South Africa, and even the power of the Third Reich -- creating Nazi Youths -- everyone in the German public was afraid to speak up for fear of punishment and isolation from the group.   

On that note, the fascinating thing about this phenomenon is that those individuals who are brave enough to stand up and voice their dissent are the ones that create true change in our world.   Think of what Rosa Parks thought when she saw the other Blacks accepting the norms of sitting in the back of the bus.  She made a brave move and stood up and voiced her dissent.  Only when she did this, did other people stand up in agree.  This launched the civil rights movement, and eventually changed our world.   The same courage can be said for Nelson Mandela, who stood up and voiced his opposition against Apartheid, and faced the greatest penalty of isolation we know -- 27 years in prison.  But his courage also changed the world. 

Noelle-Newman says the active role of starting a process of public opinion formation is reserved to the one who does not allow himself to be threatened with isolation.  But it’s a risk, isn’t it?

So I believe that by learning about the “Spiral of Silence” we can learn to overcome it and help to bring real progress in our community, our organization, our schools and our families.  What we need is courage.  (Stay tuned for more articles regarding “Communicating Courageously.”
 
Have you faced the “Spiral of Silence” in voicing your opinion in your workforce, your community, your associations or clubs, your family?  Start today to notice what you do not agree, and speak up.  This takes courage.  But change cannot happen without it.

Noelle-Neumann theorizes that the tendency of one person to speak up and another to be silent rather than risk losing group membership “starts off a spiraling process, which increasingly establishes one opinion as the prevailing one.” 

Applied to public opinion, Noelle-Neumann found in her research that white men, younger persons, and the middle and upper classes are generally the most likely to speak out, the most vocal in our society.  So what is acceptable or ‘okay’ is formed by the loudest, strongest, and most vocal of our groups.  (I always snicker here, and ask my students -- what if middle-aged Black women were the most vocal, instead of young white men and the upper class -- and their opinions were established as the prevailing one?  I always get hoots of laughter from the Black men in the class when I ask this!)  But think about it!   Imagine how our priorities would be different!  Or, what if Native American grandmothers established our predominant opinion?  Just some food for thought about the “Spiral of Silence” in our world.

 







July 27, 2004

What is Globalization?



Question: What is the truest definition of Globalization?
Answer:     Princess Diana's death.
Question: How come?
 
Answer: An English princess with an Egyptian boyfriend crashes in a French tunnel, driving a German car with a Dutch engine, driven by a Belgianwho was drunk on Scottish whisky, (check the bottle before you change thespelling) followed closely by Italian Paparazzi, on Japanese motorcycles; treated by an American doctor, using Brazilian medicines.
 
This is sent to you by an American, using Bill Gates's technology, and you're probably reading this on your computer, that use Taiwanese chips, and a Korean monitor, assembled by Bangladeshi workers in a Singapore plant, transported by Indian lorry-drivers, hijacked by Indonesians, unloaded by Sicilian longshoremen, and trucked to you by Mexican illegals.
 
That, my friends, is Globalization!



July 15, 2004

Crossing Borders into New Communication Frontiers

by Lisa Jeffery, MBA, MA

The internet has taken hold of our world faster than we can catch up with it. Statistics show that workers lose an average of six minutes a day of productivity, dealing with email alone. This adds up and effects organizations of all sizes. And the use of websites are evolving and changing rapidly. It was just some two years ago that blogs emerged, and some professionals have found them more effective than costly websites. They are becoming a way for us to communicate - an expression of ourselves, just like we do when we talk. Even interpersonal relationships have changed because of the internet, as couples have met, and developed a relationships, and many relationships have been destroyed through emails (snooping from exes, discovering infidelity through email, etc.) This is powerful stuff!

So things are changing, evolving, and we are developing new ways to communicate, to express ourselves, to conduct business, to interact.

But the evolution is not just taking place on the internet and our exterior worlds, it's taking place in our brains too. As we write more, use our eyes more for our increasingly visual world, information is traveling regularly through our brain in ways that it did not before, changing the dendrites and the "grey matter" that makes up the executive center or our brain. Studies show that our 21st century eyes view as many as 2,000 visuals per day. Our eyes have 100 million sensors in the retina and only five million channels from the brain to the retina, so much information is filtered out from our conscious mind, but nonetheless is stored in our memories. Will this disparity in sensors and receptors in the visual information age begin to change our brains? Also the increase in writing to communicate through emails regularly works out our brain like a workout at the gym.

Young children are developing new parts of their brain at a very early age. The book The Indigo Children mentioned that because of the change in the way we use our brains, young children are able to use more of their of their brains. Published in mid 1999, this book by Lee Carroll and Jan Tober is describes The Indigo Child as "a boy or girl who displays a new and unusual set of psychological attributes, revealing a pattern of behavior generally undocumented before. This pattern has singularly unique factors that call for parents and teachers to change their treatment and upbringing of these kids to assist them in achieving balance and harmony in their lives, and to help them avoid frustration."

Carrol and Tober answer many of the often-puzzling questions surrounding Indigo Children.

1. Can we really be seeing human evolution in kids today?
2. Are these kids smarter than we were at their age?
3. How come a lot of our children today seem to be "system busters"?
4. Why are so many of our brightest kids being diagnosed with Attention Deficit Disorder (ADD)?
5. Are there proven working alternatives to Ritalin?

Throughout this work, they bring together some very fine minds (doctors, educators, psychologists, and more) who shed light on the Indigo Child phenomenon." http://www.indigochild.com/

I believe that this phenomenon is why CNN, and later all the major television networks, changed their format to have three or four things going on at once on the screen. While the older people complained that this was too confusing, too messy, the younger people were pleased because their minds were accustomed to three or four things going on at once. Could this be a change in human evolution?

So something bigger than us is happening here! So we are on the cusp of becoming more evolved human beings. But we are not quite there yet, which sometimes makes it difficult to deal with all of this.

If you feel overwhelmed from the rapid increase in technology, and the overload in your brain, don't despair -- You are part of a trail-blazing generation at the opening of the 21st century. You are a border crosser into a new level in evolution and communication. While it may seem overwhelming, there are ways to help take control over our new level human communication now -- and to adjust to make the transition less confusing.

Living in an information age requires us to take more control over our lives, by deciding how to use new technologies. The increase use of "ethnotronics" -- smaller, more personal technologies that have interactive cultural characteristics -- have literally altered how we perceive time and space. They have changed our lives. Ethnotronics include cell phones, the new trend in Personal Communications Systems (PCSs) cameras and copiers in our cell phones, etc. We can use these time and space-shifting things to make our life confusing or we can learn to manage them. Call forwarding, call waiting, instant messaging have all created conditions that reinforce certain behaviors.

Here are my four crucial tips for dealing with the new frontiers in communication in the information age. :

1. Don't let multiple lines and call waiting effect your priorities, your relationships - both professional and personal. Remember the telephone is there for YOUR convenience, not the caller's. Don't be a slave to your phones and the internet.
2. Learn to limit distractions in your communication. Instant messaging while you are doing something else, and cell phone interruptions while you're having a face-to-face conversation might not be the best way to manage new technologies. Remember, you are in control, they are not, and simply turn them off and put yourself first. Set up some structures and draw boundaries for the use of technologies in your life to achieve balance. Have that lunch with your friend - take cell phone calls later.
3. Work to improve your listening skills. With so many technologies, ethnotronics and distractions we have forgotten that listening is not a passive activity it is an active activity. Listening skills can be learned and practiced. Learning them can make a huge impact on your life. (See my Listening Skills workshop and articles to come.)
4. Avoid Mind/Communication overload. Give your mind a break. The left side of the brain tires easily, and passes the job to right side, making it harder to concentrate, creating a type of narcotization. If you have not learned some type of mediation or relaxation technique, learn one! (See my suggestions later) This will help you to clear your mind from all this noise in the information age, to sort it out and refuel!

July 14, 2004

Back From Vacation

Have you seen no new updates, no new articles lately? Sorry for the delay, I was attending a writers/poets workshop on the island of Spetses, Greece. "The Muses Workshop," sponsored by the Athens Center, was held in June and July. So instead of updating my blog, I was crossing borders into new frontiers into classic Greek literature and poetry, and writing a great deal of new poetry in exciting classic forms. Studying Homer's Odyssey provided lots of new examples for my Intercultural Communications workshops -- Because, just like Odysseus, aren't we all on an exciting journey back to Ithaca, confronting all sorts of interesting foreign monsters?

Stay tuned, because this weekend, I'm headed for Ocho Rios, Jamaica to give workshops on Speech Communication for the Professions for Nova Southeastern University. This workshop will include the basics of communication, interviewing and negotiating skills, and public speaking -- for both individual and group presentations.

June 24, 2004

The best word ever made... Serendipity

A Hawaiian friend of mine, an old woman named Mama Loa was once talking to me about a very serious matter early one morning when I was in college. As the bright Oahu sun moved across the window, it suddenly shined directly into her eye, blinding her for a second. She stopped, paused, and looked up at the sun. Then she smiled, and said, "Oh, look, God just gave me a kiss!"

Now most people would have gotten annoyed at the sun shining in their eyes while they were saying something important. They would have missed that kiss from God. But she stopped and savored that sweet sun for a startling second. And then her whole day changed. I never forgot that moment -- It changed my outlook on life. What could have been looked at as a problem, was looked at in an entirely different way. It was then that I realized if we change our perception, we can change how we experience life.

It's up to us to choose how life's "happenings" effect us. In Chinese the same symbol for crisis - also means opportunity. Changing your perception changes everything, and problems can become wonderful opportunities to go in new directions.

My Workshop: How To Recreate Your Life And Transform Change and Adversity (see below) teaches techniques in changing your perception. We can all learn how to view crisis as opportunity and how to turn disasters into blessings!

And that brings me to my favorite word in the English Language:

serendipity -- the faculty of finding wonderful things by accident.

WOW!!!! Can you believe there is a word like that? It's an exquisite word! It's a delicious word.

Sweet serendipity like the sun on Mama Loa's face happens everyday. Do we recognize it?

Think about it. Do you leave room for serendipity in your life? Do you recognize when you are being kissed by God? Are you too busy working out the day-to-day grind, working your problems, that you can't see serendipity in your life?

So today, throw open the shutters and make room for kisses from God... and serendipity!

June 23, 2004

How To Build an Award-Winning Board

How To Build an Award-Winning Board
For Your Nonprofit Organization™



Seminar Description
A great workshop that inspires board members and provides an orientation for new members. Using an interactive format, this workshop is a journey into the responsibilities and the opportunities that being a board member provides. Offers a wealth of practical ideas and strategies to lift your board to new commitment. Covers the basics for board participation and management, and how individual board members can contribute to the overall success of the organization. It teaches your board members how to do a better job and how to make board service more productive and rewarding. The seminar also teaches how to plan a fundraising campaign and provides a philosophy and technique to help board members make a difference! Her seminars are lively and interactive and provide measurable results!

Participants will learn:
· How to utilize your board of directors effectively
· Building better relationships between the board and staff
· How to design your 30 second commercial
· Communicate, communicate, communicate!
· Recruiting for your board and keeping quality people
· Creating media publicity
· Design and strategize fundraising campaigns
· Identify, approach and initiate relationships with prospective donors
· Approach fundraising positively and confidently
· Develop effective skills in working with a team or committee
· The art of successful meetings

Seminar Facilitator and Speaker:
Lisa Jeffery, MBA, MA, is a trainer, consultant, an inspirational speaker, and an adjunct professor at Barry University and Nova Southeastern University in Miami, Jamaica and the Bahamas. She speaks about good communication, dealing with change, turning disasters into blessings, and crossing over the wall of fear in fundraising. She helped raise $32 million in the capital campaign for Florida Memorial College from 1999 - 2001 and helped raise $17 million in 1986-1987 for the Combined Federal Campaign in San Antonio, Texas. She has given workshops to the Florida Association of Nonprofit Organizations, Miami-Dade County, The Ministry of Transport for Nigeria, The Jamaica Employers Federation, The Center for Positive Connections, and Suited for Success, Inc. She offers board training and fundraising training to nonprofits.


June 22, 2004

Workshop Spotlight: How To Recreate Your Life And Deal With Change and Adversity

Workshop Held At Barry University's Older Adult Opportunity Center - July 2004

How To Recreate Your Life - An Interpersonal Communication Course Designed For Older Adults Confronted With Change and Adversity

Changes and losses in the later years can create anxiety, sadness, and a lack of direction. This workshop will help you to identify and explore new directions, develop greater confidence, and acquire amazingly effective communication skills. You will walk away with a smile in your soul and lightness in your step.
Register today for this interactive exploration of how you can make a difference in your life by claiming/reclaiming your sense of joy and purpose. It is easier than you think!

Spotlights of the Workshop:
- Recreate Your Life By Changing Your Perception
- Understand Why Men And Women Communicate Differently
- Navigate New and Renewed Relationships
- Learn How To View Crisis As Opportunity and Turn disasters into blessings
- Learn Techniques For Overcoming Anxiety, Fear, And Boredom
- Nurture The Power Of Praise And Grace In Your Life
- Discover Ten Things You Can Do Today To Make Life More Joy-full Immediately

Instructor: Lisa Jeffery, MBA, MA, Trainer & Consultant, LC Jeffery Communications
Adjunct Professor of Communication, Barry University

To Register, call or email
Dr. Judith Hochman
Barry University School of Adult and Continuing Education Telephone: (305) 899-3300 or email: jhochman@mail.barry.edu

June 21, 2004

Are you a deipnosophist?

deipnosophist \dyp-NOS-uh-fist\, noun:
Someone who is skilled in table talk.

"At the age of six his future as a deipnosophist seemed certain. Guzzling filched apples he loved to prattle. Hogging the pie he invariably piped up and rattled on." --Ellis Sharp, "The Bloating of Nellcock" _________________________________________________________

Deipnosophist comes from the title of a work written by the
Greek Athenaeus in about 228 AD, Deipnosophistai, in which a
number of wise men sit at a dinner table and discuss a wide
range of topics. It is derived from the Greek words deipnon, "dinner" +
sophistas, "a clever or wise man."

\Deip*nos"o*phist\, n. [Gr. deipnosofisth`s; dei^pnon a meal + sofisth`s a wise man, sophist.] One of an ancient sect of philosophers, who cultivated learned conversation at meals.

Source: Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc.

Communication Tip #1
If you say, oh, that's not me! I never know what to say at social events... Well, let me give you single tip that can help you become a skilled deipnosophist instantly! This is a tip I learned from the Europeans, after all that time I spent in Europe. I discovered what I call "Sparkling Conversation" in Europe. I noticed that I loved talking to Europeans at dinners and social events because they were always so interested in me! Instead of always talking about themselves (like many Americans do) they focused their conversation on me, and anyone they were talking to. They always asked questions. (Don't you love it when you meet someone, and they seem so interested in you?) So here's my simple tip on improving your social communication skills and becoming a skilled deipnosophist:
Ask questions!
Be interested in other people. Take the spotlight off yourself and shine it on them! Try it, you'll love it!

June 20, 2004

Lisa Jeffery, MBA, MA - LC Jeffery Communications


Lisa Jeffery, MBA, MA Posted by Hello

June 16, 2004

Workshops and Seminars

Business Writing That Dazzles And Creates Results
Upgrade your writing skills for greater clarity and impact. This highly interactive, intensive workshop is a fun and easy to way to build your writing skills and learn new tricks that turn boring writing into interesting, attention-grabbing, high-impact communications. You’ll learn how to overcome tough writing challenges and add more life, color, clarity and power to your writing. This format allows you time to practice and reinforce what you’ve learned so that these writing skills become second nature. Exercise with fun and zany grammar drills, role-playing scenarios and visualizations to enhance your writing. Learn proofreading skills from the masters that teach you how to spot misspellings and grammar errors and ensure a polished final piece of writing. Learn how to brainstorm for ideas in writing, creativity techniques, organization skills and tips, and how to speed through writing tasks with ease and confidence to become a more polished, more professional, more powerful communicator in all of your writing endeavors. Improve your letters, reports, memos, proposals, recommendations and complaints. Learn how to tell bad news gracefully.

In Part A of this workshop you will learn:
· The secret to cutting your writing time by 30-40%
· A system to organize your thoughts and information
· Tips for overcoming writing anxiety
· How to present complex information in simple, easy to understand language
· How to be concise and clear
· How to avoid negative words and phrases that push people’s buttons
· How to create writing that creates results
· Attention-grabbing words and phrases that make your readers sit up and take notice
· How to say more with less to get your message across
· How to warm up and personalize your writing tone and style
· To use writing that is “alive” and colorful
· To tailor your message to your audience and build rapport with your audience
· To cut through jargon
· To recognize and fix the most common grammatical errors
· How to write memos that convey your message
· How to send effective e-mail messages that get read
· How to write more interesting, successful letters
In Part A, samples of writing will be examined and edited in group discussions and you will have the opportunity to edit your own material.

In Part B of this workshop you will have the opportunity to delve deeper into the above topics and you will learn how to:
· Overcome your fear of the “blank page”
· Understand both obvious and hidden audiences
· Use editorial marks and editing/proofreading skills
· Organize documents
· Prepare reports that get results
· Write complaint letters – and answer complaints with grace and eloquence
· Learn how to tell bad news in a way that can be accepted with ease.
· Respond to angry communications
· Write effective press releases and announcements
· Tackle major writing projects
· Liven up dull information you have to write about
· Edit and proofread like a pro for crisp, clear, mistake-free documents
In Part B, you will have the option of submitting your own writing samples for analysis.

Duration:
Part A: Half day
Part B: Half day
Suggested participants:
Part A: Levels 1, 2, 3
The first half-day of this workshop is designed for anyone who must write business letters, send and respond to e-mail, prepare reports, send memos, etc.

Part B: Levels 2, 3
The second part of this workshop is specifically geared to the administrative needs of supervisors, managers and executives. Participants will bring some of their own work to polish and refine in the class writing exercises.


How to Communicate With Impact, Tact, Credibility and Influence!
In this high-octane workshop, you’ll learn why improving your communication skills is the most important thing you can do. You’ll learn how to overcome the major obstacles of communication, and gain powerful communication skills that achieve phenomenal results to help you advance in your career and personal relationships. Learn how to develop your message more clearly and how to understand and dispel noise that hinders the communications process. Learn how to take an audience-centered approach in your communications -- how to tailor your message in a way your audience understands. Part of communication involves active listening skills, and you’ll learn how to focus your mind and use non-verbal communication to improve your listening skills. You’ll understand how cultural differences can become “noise” to the communication process and deal with them effectively. Master the art of persuasion in a step-by-step method. Discover the key to communicating effectively with all types of people, and how to use finesse and diplomacy in difficult situations. You’ll also learn how to increase teamwork, collaboration and mutual support among team members, employees and managers.
As a result of this workshop, you will learn:
· To express your ideas clearly in writing and speaking
· That listening is not a passive activity, but an active one
· 10 skills for becoming a better listener
· To pick the right medium and context for your message
· To understand and use nonverbal communication effectively
· To keep your listeners from zoning out
· To eliminate common language mistakes that can ruin your credibility
· Surefire credibility boosters that help you appear confident when speaking to others
· To eliminate miscommunication and misunderstandings that can cripple relationships
· The art of persuasion in easy techniques
· To keep your cool and sail smoothly through difficult encounters
· To demonstrate poise and presence
· To reverse destructive self-talk and reinforce your communication skills with positive self-talk and creative visualization .
Duration:
Half day


How to Communicate With Impact
When English is your Second Language

In this workshop, we specifically emphasize improving fluency in spoken and written language skills. We use proven speech and linguistic techniques to reduce accents and help you acquire more credibility in speaking and writing English. As a result of this workshop, participants will:
·Learn to pronounce English words, vowels, consonants correctly
·Work to correct errors in pronunciation and enunciation
·Speak and write in a clearer, more concise and correct English
·Improve rate of speech, tone and enunciation
·Acquire an enriched vocabulary
·Improve self-confidence and credibility when speaking to the public
Suggested participants:
Individuals with English as a second language who wish to gain greater fluency in writing and speaking.
Duration:
Half day


High-Impact Communication Skills for Senior Administrators and CEOs
This is an advanced workshop for senior administrators, managers, executives and anyone who meets with the public and coworkers regularly and reports routinely to superiors and subordinates. You will learn how to communicate with confidence, enthusiasm and professionalism. You’ll learn how to disarm hostility and turn potential adversaries into colleagues. By completing simple exercises in effective communication, you will learn to transform attitudes. You will gain information about the latest trends and styles in communications. Tips and techniques for more efficient, effective writing and presentation tasks will be provided. Topics will include:
·Reading body language of others to gauge how you’re coming across
·Communicating with authority
·How to have a presence with poise
·Projecting an image of leadership
·Creating great first impressions and reinforcing positive messages
·Spotting and stopping negativity
·Preventing gossip from undermining the organization
·Using “Emotional Intelligence” in all of your communication situations
·Creating a workplace, where open communication, innovation and creativity are fed by enthusiasm, confidence and positive behavior.
·Managing change proactively
·The listening skills of top CEOs
Duration: Half day


How To Master The Art Public Speaking and Presentation Skills
Even people who fear public speaking can learn skills that can turn them into professionals and get their ideas across with enthusiasm and poise. This workshop teaches you how to tap into techniques that achieve amazing results. You will learn that anxiety is a natural part of public speaking, and how it can be “harnessed” like a wild horse to help you in your presentation. You will learn the basics of tapping into your audience, organizing your ideas, creating your outline and polishing your delivery skills. The workshop teaches
sophisticated techniques for using your voice, attention focusing and the art of persuasion. Class size is kept small so you can receive individual attention. This workshop is excellent for the novice as well as someone with years of public speaking experience. You’ll get personal tips in developing and perfecting your own speaking style. Emphasis of this workshop is on all types of public speaking as required in the professional world. You will have time for exercises and activities that will allow you to practice and experience what you are learning. Highlights include:
·The basic elements of great presentations: the interplay of content, structure, voice, body language and personality
·Researching and understanding your audience
·Organizing your speech
·Eliminating and editing unneeded information
·Speaking with confidence and clarity
·Using enthusiasm to win your audience
·Creating emphasis with your voice and nonverbal techniques
·Using gestures for impact
·Speaking to your audience in meetings, at conferences, public settings, etc.
·The effective use of visual aids to perfect your timing and impact
·Various modes of presentation including explanation, demonstration, argument and persuasive speaking
·How to convey an extemporaneous speaking style
·How to manage a hostile audience
Duration: Full day or two full days
Two full day workshops will be divided into four 4-hour modules and will include individualized coaching and critiquing.


Mastering the Media -- Getting Your Story Told!
Virtually every person in your organization could some day be confronted with a situation that would necessitate working with the media. Our media-training workshop is designed to provide the highest quality media response and crisis management training to your employees. In addition, participants will acquire skills to help them maintain a positive image with the public when there is no crisis. You will learn how to be proactive rather than reactive when a crisis occurs, how to have your plan prepared and practiced and how to be ready for a wide variety of challenging situations as they arise in day-to-day business activities of your unique organization. Topics to be covered include:
·10 Ways you can keep the media on your side during a crisis
·Your media rights with the media
·The pros’ techniques for dealing with the media
·How to have an effective news conference
·Preparing yourself and your staff for a crisis
·Media relations and media placement
·Message development
·How to write a press releases, winning public service announcements, and VNRs (Video News Releases)--the new way to tell your story.
·How to create 100 story ideas
·The use of different approaches for different types of media
·Becoming a spokesperson for your organization

Participants will learn to:
·Make sure your message is understood
·Think like a journalist
·Understand how a newsroom operates
·Identify your agenda – their agenda
·Reduce the negative effects of a crisis
·Not be held hostage by an adversarial audience
·Anticipate and even preempt tough questions and use them to convey the desired message
·Create a “Crisis” or “Crash” kit (you won’t have time during the crisis!)

Duration: Full day


High-Intensity Media Training “Boot Camp” for Senior Management
This workshop focuses on implementing the same techniques as the media training workshp through additional and more intense high-powered practice. We will provide senior-level management with rigorous preparation for speaking with the media, to the public, and to coworkers during crises situations. We will not only introduce you to practical tips and techniques used by the pros, but we will teach you to think like a journalist. It is critically important that you understand what to communicate, and how to communicate it during a crisis. The training will empower you and teach you how to be proactive to smoothly handle any crisis that appears.
Topics will include:
·How to create and implement an effective crisis communication plan
·How to coordinate and make sure the organization speaks with one voice
·How to practice crises events with your staff and outside agencies
·How to handle confrontational interviews
·Intensive group preparation for on-camera performances
·How to prepare for and conduct a news conference
·Opportunities that currently exist for positive exposure
·How to create 10 “Good News” commercials for your organization
·How to identify your organization’s 10 worst possible scenarios and prepare your staff how to handle them
·How to bridge bad news with good
·Releasing brewing bad news early – a simple act that will save you when the crisis explodes
·How to anticipate questions and answers from hostile journalists
·Ten rules for handling a crisis
Duration: Two full days (Can be divided into four 4-hour modules)


Facilitation and Leadership: Making a Difference
A good facilitator knows how to inspire and mobilize people and keep a meeting, retreat or project on track. This half-day workshop will provide participants with the opportunity to examine how their leadership styles and communication skills can make a difference in facilitating anything in their professional scope. Effective interactions with people can create effective working relationships. Learn how to manage difficult people and turn negatives into positives. As a result of attending this workshop, participants will acquire skills and knowledge that will enable them to:
·Inspire creativity
·Keep the organization focused on its mission and goals
·Keep cool under fire
·Establish an atmosphere where ideas, opinions and suggestions are welcome
·Use positive self-talk to change interpersonal communication
·Conduct dynamite interviews
Duration: Half-day


Marketing Your Personal, Professional and Organizational Image
County employees at every level can have an impact on the way that the public perceives County government and services. This perception can make or break a program. You can improve your image and garner greater public support for your programs, products, services and other initiatives by using proven principles of public relations and image building. All it takes is an understanding of your “stakeholders” and then a focus on making that all-important emotional connection with the people who matter to your organization’s success. Positioning and branding are foreign to many in the public sector, but positioning can be an ideal way to improve your opportunities for success. Using real-life examples and proven techniques, you will learn an easy-to-understand method for increasing the appeal of your own work, government service, department or agency. In addition to an actionable 10-step process, participants will learn:
·How positioning, branding, image and marketing relate
·What positioning means for government departments and agencies
·Why you should care about positioning
·The importance of seeing yourself through others’ eyes
·Seven things that make or break an image-building effort
·How to position with the public interest in mind
·How to work harmoniously and effectively with the media and community
How to gain a clearer understanding of community perceptions
·How to design, launch, and maintain a campaign that promotes the organization’s ideal image
·How press releases and video news releases can help shape image
Duration: Full day


Communication In Interpersonal Relationships
This workshop focuses on self-concept, perception, language, listening, emotions and conflict as they relate to person-to-person communication. Participants will learn the Johari Window and what it teaches us about perception of others. They will be guided in developing the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. Participants will also learn how to overcome a variety of common forms of interference or noise. They will learn how to develop the skills they need to listen and respond effectively to their co-workers and they will have the opportunity to practice listening skills in a work environment.
A component of the workshop deals with Telephone Skills. Participants will analyze nonverbal and verbal communication skills, and how perception effects communication. This workshop will inspire participants with renewed personal courage and arm them with effective conflict resolution strategies. They will gain an understanding of how to view conflict as opportunity.
Completing this program enables participants to:
·Identify the seven elements of communication
·Choose an effective communication channel
·Respond effectively to receiver feedback
·Reduce verbal and non-verbal interference
·Improve organizational communication
·Identify the difference between hearing and listening
·Increase productivity by listening
·Use critical listening skills
·Recognize different listening problems
·Resist distractions while listening
·Recognize how telephone skills and good manners affect the organization’s image
·Manage conflict in relationships
·Overcome apprehensions related to communications
·Improve modes of perception
·Distinguish among barriers to communication
·Understand how culture affects communications
·Understand emotions, emotional expression, emotional behavior and emotional intelligence
·Identify the five-step model of conversation and how to manage it
·Distinguish between content and relationship conflicts
·Identify appropriate ways to prepare for and follow-up on conflict
·Understand power and how to respond to power plays
Duration:
Two full days which can be scheduled as four 4-hour modules


How to Run Meetings that Make a Difference
This workshop will show you how to run meetings that are short, creative and productive – meetings that create results and don’t waste time. You will learn how to organize the meeting, run it in a way that creates progress, and engage the interest of all participants. You’ll even learn skills for how to deal with “problem-people” at meetings and proven decision making techniques that work. You’ll learn the three steps of a meeting: pre-meeting, meeting and follow-up. You’ll learn how to set the agenda, stimulate creativity and synergy; make sure discussions stay on track, facilitate in a way that creates involvement, and end the meeting on a high note. You’ll learn secrets of the masters – like where to place difficult topics in the meeting and how to keep the meeting focused. This workshop is a must for anyone who attends meetings as well as organizes them.

Highly Successful Crisis Communication Skills
This workshop will teach you about the art of handling crises. We will look at some fascinating and amazing case studies where a crisis was handled poorly. We will also look at cases where the organization smoothly and skillfully dispelled a crisis and turned it into a blessing for their image. This workshop prepares you to apply best practices and avoid mistakes. It teaches you how to develop and implement emergency techniques in your organization.
Levels 2, Full Day

Communication Mishaps Between Men and Women in the Workforce
Men and women communicate differently – they send and receive communications in a remarkably different fashion, which can lead to misunderstanding and animosity. In the workforce, this difference can be a crucial factor in organizational functioning.
#123 Winning Internal Communication Systems and Strategies That Will Revolutionize Your Organization Levels 1, 2, 3 Half-day Poor communication habits and systems can lead to serious problems in an organization. In this workshop you will learn how to make a communications audit of your organization – what is working, what is not working and how do you improve it? You will study the flaws in your organization’s communication system and learn simple, efficient and revolutionary techniques to improve communication, prevent problems and increase productivity.

10 Amazing And Effective Ways To Become a Better Listener
In the workforce, we spend more time listening than in any other activity, yet listening skills are seldom taught. Listening is an active activity. Learn how to create feedback that goes to the heart. Learn how to overcome the barriers to listening – like rapid thought, making judgments and psychological noise. Learning to become a better listener will make a difference in every aspect of your personal and professional life.
Levels 1, 2, 3 Half-day

They Are Not Like Us… Cultural Diversity in the Workforce
As the multi-cultural workplace becomes more of a norm, we need to develop new approaches to communication and relationships. Learn how we can better understand the nuances of a diverse work environment. Learn the differences in thought that affect communications with other cultures.
Levels 1, 2, 3 Half-day

Understanding and Mastering The Art of Persuasion
This intensive, customized, two-day course will help you and your staff to become effective in persuasion – written and spoken. We will present the latest perspectives and tactics that help get messages across with impact. In this course, you and your staff will learn how to: change others' beliefs and attitudes, gain compliance and improve relationships.You’ll be able to practice your persuasive skills in simulations that reflect common influence situations. Topics include detecting propaganda, developing persuasive messages, utilizing proven advertising techniques and understanding the rise of public relations and public opinion.
Levels 1, 2, 3 Half-day


Fun At Work -- How Play and Fun Affect Productivity
This lively workshop is designed to increase productivity and morale in even the most tedious and stressful environments!
Take a breather! Learn how you can get more mileage out of balancing the stresses of work. Taking a break to play everyday allows one to feel balanced, creative, refreshed and focused. Play invites problem solving, refreshes our creative process and allows us to develop strategies in our work. We may think of play as optional, a casual activity, but play is fundamental to our lives. Play is a refuge from ordinary life, mundane tasks and stifled creativity. Play teaches us how to turn the bumps in the road into breathtaking rewards. Learn ways to make your work fun and rewarding. Learn the power of positive self talk and the art of possibility. Learn creative visualization – how to go on “Field Trips” to success. The workshop involves role-playing, learning techniques to change your outlook, and creative exercises make this experience highly interactive and memorable.
Levels 1,2,3 Half Day